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Our team is here for you. Whether you want to know more about our commemorative plaques, our online platform or any other service, we will be happy to help you.
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Frequently Asked Questions
How do you ensure the longevity of the profile across generations?
Our business model includes a dedicated percentage taken from each sale to create a ‘Generations Fund.’ This fund is specifically allocated to ensuring the longevity of our domains and hosting fees, guaranteeing the long-term preservation of online profiles. Additionally, in the event of unforeseen circumstances, such as bankruptcy or an accident, we have planned a transfer solution: profiles can be migrated to a private server, allowing families to securely retain this digital legacy.
Can everyone access the profile?
It all depends on whether the profile is public or private. When creating the profile, you can choose to make it public (accessible to everyone via the QR code or by searching for it on the platform) or private (only those invited by email will have access).
Are there any additional costs besides the plaque itself?
No, there are no hidden fees. Everything is included in the price of the plaque to simplify your experience.
Do visitors need to pay to access the profile?
No! You need to purchase a plaque to create a profile, but access to the profile is completely free for visitors.
Please note that you can set the profile to private mode (accessible via invitation or by scanning the QR code) or public mode (accessible to everyone).
Do I need to complete all sections of the profile?
No, you can fill out the sections you want and complete the profile later.
For example, you could start by adding only photos and build the family tree at a later time.
Who builds the profile?
You are responsible for creating the profile. Don’t worry, it’s very simple!
While we don’t create the profiles for you, we provide quick and human support to assist you if needed.
How do I build a profile?
We invite you to watch the video on our product pages, titled "Discover what to do after your purchase!"
What is the durability of the plaque and the profile?
Our commemorative plaques are crafted from high-quality stainless steel, a material renowned for its durability and weather resistance. They are designed to withstand harsh outdoor conditions, ensuring exceptional longevity even when exposed to the elements. As for the digital profile, it is hosted on our secure online platform, ensuring the preservation of memories and information for future generations. We are committed to maintaining and continuously improving the platform to guarantee long-term access to the profiles.